How does the delivery process work?Once our system processes your order, your products are inspected thoroughly to ensure they are in a perfect condition.After they pass through the final round of quality check, they are packed and handed over to our trusted delivery partner.Our delivery partners then bring the package to you at the earliest possible. In case, they are unable to reach on your provided address or at a suitable time, they will contact you to resolve the issue.How are items packaged?We package our products in boxes, which are wrpped in a plastic layer. Each individual product is packaged in bubble wrap while fragile items are safely secured with additional bubble wrap. We pride ourselves on the quality of our packaging.What is the range of locations to which Kalagram ships their products?Kalagram ships throughout India!My order has been shipped. Now how can I track it?Once your order has been dispatched, you will receive an email with the details of the tracking number and the courier company that is processing your order.You can track the status of your package 24 hours after your order is dispatched from our warehouse

Cancellation before shipment:If the order or the item(s) that you want to cancel has not been shipped yet, you can write to our customer support team at “supportchokhidhanikalagram.com” or call us on +91 8875832555 within 24 hours of placing the order. No cancellation charges will be levied if you cancel an order before 24 hours of placing the order.In such cases, the order will be cancelled and the money will be refunded to you within 24-48 business hours after the cancellation request.Cancellation post shipment:If you wish to cancel an order 24 hours after placing the order, and when the order has been shipped but has not been delivered on time, then please get in touch with our Customer Support team at “supportchokhidhanikalagram.com”. In these cases, you will have to bear a nominal charge for the shipment as a ‘cancellation fee.’In case you cancelled an order which was already handed over to the courier company from our end, they may still attempt to deliver it. Kindly do not accept the delivery of the order.Once we receive the product(s) back and verify its packaging/condition, we will refund your money within 24-48 business hours.Cancellation post delivery:When you receive the product, then it is your responsibility to check the product for any damages before the delivery man leaves. If the product is damaged, you need to make sure that the delivery man leaves with the product so that the product can be replaced, at a later time. Make sure to get in touch with our Customer Support team at “supportchokhidhanikalagram.com” and tell them about your product being delivered to you damaged. Once we receive the product back and verify its packaging/condition, we will send the fresh piece of the product whose order you have placed to you within 5-7 business days.You may return a product that is purchased by you as long as it is done within 24 hours of the delivery of the product. Within those 24 hours, you must contact